Privacy Policies

You may register and make payments online for certain courses. We accept all major credit and debit cards. Please review our policies below for more information about site security and refund procedures. 

Notice of Privacy Practices

Security Policy

Your payment and personal information is always safe. All payments are accepted through authorize.net, a secure payment gateway. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. 

Refund Policy

Registration cancellations are accepted, and payments will be securely refunded by authorize.net to the card used at the time of first payment. Cancellations will be accepted up to 24 hours prior to the class start time.

Processed payments cannot be applied to a different or future event. If you would like to register for an alternate class, your initial payment will be refunded and you must submit a separate payment for the alternate class.

Some courses include textbooks that are mailed to registrants. Due to the cost of these materials, we will be unable to process refunds for any books associated with a cancelled course.

Shipping Policy

All course materials and books are delivered via USPS. Signature is required upon receipt to insure delivery has occurred.

For more information about refunds for trauma education classes, please contact Jason Bates at [email protected].

For more information about refunds for VPP Prevention classes, please contact Mandy Davis at [email protected].